Description

OPQ32 personality questionnaire from CEB-SHL.  Emotional Intelligence Report to support the development of sales and customer service staff.

OPQ32 is the global leading personality tool. The OPQ assesses preferred work behaviours and personality and identifies potential strengths and weaknesses. Sales and Customer Service roles require effective understanding of the customers and their needs therefore being able to develop and improve emotional intelligence is vital. The Emotional Intelligence report explores how a person is able to apply and control their own emotions and manage their relationships with other people. It also provides insights about understanding others’ emotions and their perspectives, displaying empathy and flexibility. This report is intended to be used as a developmental tool. The potential strengths and weaknesses are explored through two key themes, with each covering two main competencies: MANAGING FEELINGS: ~Feelings and Emotions ~Personal Insight MANAGING RELATIONSHIPS: ~Empathy ~Social Ease This report should be used as the basis of a development discussion with the individual.

If you would like one of our consultants to provide more detailed feedback and have a development/ coaching discussion with the individuals please contact us for a quotation. Tel: 01285 861734.

Benefits

• Reports quickly available after online completion
• No expensive costs on OPQ annual licence, materials, or system costs
• Improving Emotional Intelligence is key in sales and customer service roles
• No formal training required – interpreted reports and support as needed
• Predicts performance –OPQ is proven to predict job performance
• OPQ available in over 30 languages
• OPQ is the market leading quality tool
• OPQ is supported by significant research

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